Team

1 Technical Program Manager

1 Senior Product Manager

3 Software Engineers

Role

Senior UX Designer

User Research, Usability testing, Prototyping, Interaction, Visual design

Background

Extra Large Fulfillment Center (XLFCs) historically have had limited visibility on Transportation Cap Aware Picking (TCAP) and Scan, Label, Apply and Manifest (SLAM) Capacity, resulting in increased overstaffing, high unplanned backlogs, and lack of available work. During peak times, in XL volume category, customer orders are greater than transportation capacity, therefore, FCs need to staff labor on basis of Trans capacity instead of just Outbound (OB) customer orders.

Challenge

Increase visibility in planning to reduce overstaffing, high unplanned backlogs, and lack of available work.

Process

Existing Tool

User Research

Contextual inquiry sessions were setup for a week with planners and on-site leaders. My research was focused on:

• Understanding XLFC operation, data, and different planning mechanisms
• Planners' responsibilities
• Day-to-day tasks performed by planners
• Elements of a good plan